Analisis Pengaruh Kesadaran akan Pelayanan Prima terhadap Motivasi Perawat Rumah Sakit Umum Daerah Haji Makassar

Abstract

Background: Health service facilities are required to have adequate service standards, the problem is that not all hospitals are able to provide excellent service to the community in terms of inpatient and emergency services. Excellent service provided to patients must be consistent with standard operating procedures to meet or even exceed patient expectations by providing added value in service elements, to achieve satisfaction (Sanita, 2018). The purpose of this study was to determine the effect of awareness of the excellent service of nurses at the Haji Makassar general hospital.

Method: The type of research used in this study is a type of quantitative research with a cross sectional approach. The sampling technique used in this study is probability sampling and the sampling method is accidental sampling. The sample in this study were 136 nurses. The data collection technique in this study was distributing questionnaires to nurses. The analysis technique in this study used univariate and bivariate tests with SPSS 22 data processing.

Results: The study showed that the significant value was ability (p= 0.036), attitude (p= 0.036), appearance (p= 0.457), attention (p= 0.041), action ( action) (p= 0.178), responsibility (accountability) (p= 011). The results of this study indicate that there is an effect of ability, attitude, attention, action, accountability on the motivation of nurses at the Haji Makassar Regional General Hospital.

Conclusion: There is an influence between the ability on the motivation of nurses at the Makassar Hajj Regional General Hospital and there is an influence between attitudes on the motivation of nurses at the Makassar Hajj Regional General Hospital. It is hoped that nurses at the Haji Regional General Hospital can further improve their abilities, attitudes, appearance, attention, actions, and responsibilities.